Lender error leads to customer incurring additional interest costs
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Case Study: Lender error leads to customer incurring additional interest costs, this is how we HELPED!
Background
Recently one of our customers incurred additional interest costs when their Lender failed to respond to a request for transferring significant cash funds from their bank account into their loan.
Challenges Faced
Our customer encountered a challenging situation where they had made a request for their Lender to debit an additional repayment from their account, and the transfer was never processed. As a result, the clients incurred additional unexpected interest charges.
Our Consultants were asked to help find a contact within the Lender to help resolve the issue and convince the Lender to rebate the additional interest costs.
Outcome
Our Consultants promptly contacted the relevant department within the Bank/Lender. We made sure that the Lender diligently reviewed the situation and rectified the miscalculated interest charges, ensuring the appropriate reimbursement was made to our customer.
